TotalCare Subscription Program

TotalCare is an ambulance service subscription program sponsored by the Emergency Medical Services Authority (EMSA). TotalCare provides for the prepayment of co-payments and deductibles for all medically necessary ambulance services for which the patient (or his or her insurance provider) has financial responsibility. In addition, TotalCare members pay a reduced rate of 40% off the regular cost of non-emergency transports.

There is one TotalCare program with two ways to join - through a fee added to your city water/utility bill, where available, or directly with EMSA.

In many communities, a small monthly fee is added to most residential water/utility bills to support ambulance operations and provide benefits. The fee covers the annual TotalCare membership fee for the account holder and all permanent members of the household.

For individuals NOT enrolled through a city water/utility bill fee, such as individuals living in nursing homes, apartment complexes or rural areas, a TotalCare membership may be purchased directly with EMSA.

Annual Program Years

TotalCare annual program years differ by location. You may purchase a membership directly with EMSA at any time; however, the annual fee is valid for the applicable program year and will not be prorated.

If you participate in TotalCare through a fee added to your city water/utility bill, you are automatically enrolled when you establish your water/utility services account. In some communities, there is an available option to opt OUT of TotalCare via a city water/utility fee. That program year option, where available, also differs by location.

Eastern Division (Tulsa metro area): TotalCare enrollment period is held May 1 - June 30 (for direct subscribers) and June 1 - June 30 (for utility fee subscribers). This is for members/prospective members living in the greater Tulsa area. Eastern Division memberships are valid through June 30.

Western Division (Oklahoma City metro area): TotalCare enrollment period is held August 1 - September 30 (for direct subscribers) and September 1 - September 30 (for utility fee subscribers). This is for members/prospective members living in the Oklahoma City metro area. Western Division memberships are valid through September 30.

To request an application for a TotalCare membership direct with EMSA or questions about an individual's eligibility, please call the TotalCare hotline at (918) 396-2888 or (405) 396-2888 or click here to request a brochure.

If you have questions about your city water/utility bill membership fee, please call your local city utility provider.

TotalCare annual membership fee direct with EMSA: $45

TotalCare annual membership fee through city water/utility fee: Fees vary by city. Please check with your city utility provider.