EMSA's 911 centers earn highest distinction

TULSA, Okla. (Feb. 12, 2013) - The International Academies of Emergency Dispatch (IAED) announced today it is awarding re-accreditation as an Emergency Medical Dispatch Center of Excellence to EMSA's Eastern and Western Divisions. EMSA was the 37th center worldwide to receive accreditation in March 2000.
"This accreditation shows the region that you're going to get the best service when you call 911 because of how highly trained our dispatchers are allowing them to provide the greatest quality feedback when a medical crisis occurs," said Bryon Schultz, EMSA communications quality improvement supervisor.
According to the National Emergency Number Association, the United States alone has 6,087 primary and secondary public safety answering points (PSAPs) and 3,135 Counties which include parishes, independent cities, boroughs and Census areas answering an estimated 240 million calls each year.
EMSA's communication centers receive nearly 20,000 calls per month.
In all, there are only 118 accredited communications centers in the world. To be accredited, a communications center must prove comprehensive implementation and compliance with the Medical Priority Dispatch System (MPDS) and associated "20 Points of Excellence."
The MPDS is the world's most widely-used 911-type pre-arrival instruction and dispatch-life-support protocol system. In addition to requiring proper system oversight, medical control and quality improvement programs, re-accreditation demands careful MPDS compliance and certification for all emergency call-takers and medical dispatchers.
The re-accreditation is a voluntary six-month process that involves completing a detailed self-study and analysis. This accomplishment demonstrates to not only each individual within the communications center, but also to the administration, community, and the world, that EMSA Eastern Division is compliant with all international practice standards for Emergency Medical Dispatch (EMD).

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