EMSAcare election period via city of Tulsa water bill starts Aug. 1

Tulsa, Okla. (July 28, 2016) – Enrollment for the city of Tulsa’s EMSAcare program begins Monday. Tulsa residents can enroll online at www.cityoftulsa.org or by calling the city of Tulsa’s Customer Care Center at (918) 596-9511.


The election period runs through Aug. 31.


The program saves residents’ money by covering the costs associated with emergency medical transports and applies to all permanent members of the household.


“With health insurance today, deductibles are up and coverage is down. So, we encourage everyone, even with insurance, to look into the program,” said EMSA spokeswoman Kelli Bruer.  “Even with good insurance coverage, the typical cost to our patients can be as much as $800 or more for an emergency transport. Without insurance, the patient is responsible for the full bill of $1300 plus mileage.”


A resident enrolls by including a $5.45 monthly fee on their city of Tulsa water bill.


Residents living in multi-family housing units, such as apartments, who do not have a city of Tulsa water bill account, can check with their landlord to determine if they are enrolled in the program. If not, those residents can enroll directly with EMSA into the program for an annual fee.


Residents enrolled in the program may also opt out during the election period, but will not be able to enroll again until August of next year. If a resident takes no action, their enrollment status will remain in place. Enrollment status is denoted as an “EMS – EMSA Medical Services Program” fee on their water bill.


Citizens can learn more about EMSAcare through:

  • A notice inserted in their water bill
  • EMSA’s website at www.emsaonline.com
  • Website includes a detailed instructional video and FAQs on the program
  • Dedicated EMSAcare phone number at (918) 396-2888


Key program points include:


  • EMSAcare’s promise to patients: Whether insurance covers a little, a lot, or nothing at all for emergency medical services, EMSAcare covers what insurance doesn’t.


  • How EMSAcare works: If insured, EMSA will request your insurance information to bill your provider for the transport then EMSAcare will cover any additional fees or out-of-pocket expenses like co-payments or deductibles that remain. Every patient will receive a statement from EMSA after an ambulance transport typically notifying the patient of the amount EMSA will bill the insurance provider or to request additional insurance information. If uninsured, EMSAcare will cover the costs for qualified emergency medical transports.


  • Which transports are covered and is there a limit: All emergency transports in EMSA’s service area are fully covered regardless of where you are picked up. The transport does not have to originate from your home.  EMSA’s service area includes Tulsa, Bixby, Jenks, Sand Springs and most of the Oklahoma City metro area. There is no limit to the number of transport that are covered.


  • Program enrollment status: Current program participants will see their enrollment status denoted as “EMS – EMSA Medical Services Program” fee on their water bill.  For individuals who do not receive a water bill like those in multi-housing units, city ordinance requires property managers to notify residents in writing if the property is covered by the EMSAcare program. If you do not know if you are covered, contact your property manager or the city of Tulsa’s Customer Care Center at (918) 596-9511.



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